Below are the most frequently asked questions. Please check once before inquiring.

Contact Us *English Only

About Hotel Use And Reservations

Can I use a credit card?

VISA / MASTER / JCB / AMEX / DINNERS and UnionPay cards can be used.

What are the check-in and check-out times?

Check-in time is from 15:00, check-out time is by 10:00.

Can I check in early?

Yes, for an extra 1000 yen, per hour (excluding tax), you can check-in early (up to 2 hours).

Can you keep my luggage after check-out?

Yes, free of charge.

Can I change my reservation?

To change your reservation, please contact the reservation site you booked with.

I'd like to cancel. Is there a cancellation fee?

Please contact the reservation site you booked with.

About Facilities And Services

What amenities are included?

The following items are available in all rooms:
■ Face Towel ■ Bath Towel ■ Toothbrush ■ Shampoo / Conditioner ■ Body soap ■ Hair Dryer ■ Tea (stick) ■ Cup ■ Slippers In addition, there are the following available at the front desk (free of charge): ■ Yukata (S, M, L, LL) ■ Razor ■ Body sponge ■ Brush ■ Shower cap ■ Hair band ■ Stick coffee
○ There are the following in the women's bathhouse: ■ Lotion ■ Moisturizer ■ Cleanser ■ Cotton Pads

I have a tattoo. Can I use the bathhouse?

I'm sorry. You can not use it.

What are the business hours of the restaurant?

We have a French restaurant, "En France"
Business hours: Lunch 11:00 - 15:00, Dinner 17:00 - 21:00, Bistro time 21:00 ~ 24:00
Closed: Sundays, every 3rd Monday

Is there room service?

We do not offer room service.
However, vending machines for soft drinks and alcohol are available on the 2F. At the reception, we sell snacks and instant noodles. Also, a convenience store is located 2 minutes on foot from our hotel.

Do you offer massage?

Yes, you can get a massage on the 2F.
For reservations, please reserve directly or via the front desk (extension: 9).
【Opening Hours】 16:00-24:00 (23:00 last booking)
【Closed】 Sundays
【Price】 Full body massage (40 minutes-), from 2,980 yen (tax included)

Can I smoke in the hotel?

If you are a smoker, please reserve a smoking room, or use the designated smoking area on the 1F.

Is there a parking lot?

Yes. There is a parking lot on the hotel premises. Reservations are required. The parking fee is 1,000 yen (excluding tax) per night.

11-4 Ichibancho Mishima, Shizuoka